Therachat Privacy Policy

Modified on Fri, 07 Jul 2023 at 09:50 AM

Privacy Policy

Last Updated: June 30th, 2023

This privacy policy (this “Privacy Policy”) is intended to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any personal information that you provide to Therachat Innovations Inc. and/or its affiliates (collectively, “Therachat”, “we”, or “us”) or through the Therachat software platform (the “Therachat Platform”). The Privacy Policy is part of our Terms and Conditions for clients, which can be found on our website here.

Capitalized terms used in this Privacy Policy but not otherwise defined herein (such as “Service Provider”, “Client”, or “Services”) have the same meanings as defined in our Terms and Conditions for clients and/or our Terms and Conditions for Service Providers.

Since we may gather certain types of information about our users, you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This Privacy Policy discloses what information we gather and how we use it. The private information you provide on Therachat will be used only for its intended purpose.



When you use the Therachat Platform, update your account details, provide your billing information, provide your emergency contact information, or otherwise provide information to Therachat, we may ask you for information that could be reasonably used to directly or indirectly identify you (“Personal Information”).

(a) Information We Collect:

Through Therachat, we may collect information that can identify you when you voluntarily submit it to us. Your Personal Information may include:

  • Your name;
  • Email address;
  • Your telephone number;
  • Current address;
  • Payment information;
  • Healthcare-related information;
  • Other similar information

(b) Legal Basis for Collecting Your Personal InformationThrough Therachat, we may collect information that can identify you when you voluntarily submit it to us. Your Personal Information may include:

  • With your consent: We ask for your agreement to process your information for specific purposes and you have the right to withdraw your consent at any time.

  • When performing this agreement: We collect and process your Personal Information in order to provide you with Therachat, following your acceptance of this Privacy Policy; to maintain and improve Therachat; to develop new services and features; and to personalize Therachat in order for you to get a better user experience.

  • Legitimate interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with protecting against harm to the rights, property or safety of our properties, or our users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply and/or fulfill our obligation under applicable laws, regulation, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request, as well as our Terms and Conditions.

(c) Storage of Personal Information

We will take reasonable precautions, as well as physical, technical, and organizational measures in accordance with industry standards, as described herein, to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Computer safeguards, such as firewalls and data encryption may be used to protect your information. We authorize access to your information only for those employees or agents who require it to fulfill their job responsibilities and these individuals are required to treat this information as confidential.

However, the security of information on or transmitted via the Internet cannot be guaranteed. Unauthorized entry of use, hardware or software failures, and other factors may compromise the security of your Personal Information. All information you send to us electronically or through email is not secure. Any transmission is at your own risk as the transmission of information via the Internet is not completely secure. after their sessions. Your information will be retained for as long as is needed to provide you with Therachat, having regard to the purposes described in the Privacy Policy and the legal and regulatory requirements.


(a) By virtue of the services we provide, we may ask you to provide Protected Health Information or Electronic Protected Health Information, (collectively the “PHI”) such as the following;

  • Document from physician or hospital confirming patients information;
  • Any additional information related to the patient's medical records

We will not use or further disclose any other than as permitted or required by this Agreement or as required by Law. PHI means subject to the definition provided at 45 C.F.R. § 160.103, individually identifiable health information that we receive from a Covered Entity or a Business Associate or creates, receives, transmits, or maintains on behalf of a Covered Entity for purposes of performing services. Company will use appropriate safeguards and comply with the Security Rule at Subpart C of 45 C.F.R. Part 164 (where applicable), with respect to PHI, to prevent the use or disclosure of the PHI other than as provided for by this Section. We will report to you any use or disclosure of PHI not provided for or permitted by this Section of which we become aware, or any security incident of PHI of which it becomes aware.

(b) Breaches of Unsecured PHI

We will report to users of any Breach of Unsecured PHI to which your PHI might be subject to. All notifications of Breach of Unsecured PHI will be made by us to the Covered Entity without unreasonable delay and in no event later than thirty (30) business days of discovery. We will use the standard at 45 C.F.R. § 164.410(a) to determine when the Breach is treated as discovered. All notifications will comply with our obligations under, and include the information specified in, 45 C.F.R. § 164.410 and include any other available information that the Covered Entity is required to include in its notification to individuals pursuant to 45 C.F.R. § 164.404(c). In the event of a breach by Wellin5 USA, we will cooperate with the Covered Entity when the Covered Entity notifies, (i) individuals whose Unsecured PHI has been, or is reasonably believed by Wellin5 USA to have been, accessed, acquired, used or disclosed, and (ii) the media, as required pursuant to 45 C.F.R. § 164.406, if the legal requirements for media notification are triggered by the circumstances of such Breach.


We collect and temporarily store certain information about your usage of Therachat. Non-Personal Information means information that alone cannot identify you, including data such as cookies, pixel tags, web beacons and device information. The information includes, without limitation:

  • (a) Device Data: We may collect information such as the type of computer and/or mobile device you use; the unique device ID of your computer and/or mobile device; the IP address of your computer and/or mobile device; the operating system of your computer and/or mobile device; and the type of mobile internet browsers of your computer and/or mobile device.

  • (b) Usage Details: When you access and use Therachat, we may automatically collect certain details of your access to and use of Therachat, including traffic data, location data, logs and other communication data and the resources that you access and use on or through Therachat.

  • (c) Location Information:  When you first visit or use Therachat we may request permission to collect and use your device’s precise geolocation. You can opt not to permit the collection of this information, but you may not be able to use Therachat provided by Wellin5 USA without access to your location. We need your location information in order to provide Therachat. You can control how and whether we collect your precise geolocation information through your device’s settings.

If you do not want us to collect this information, you may either change your device's privacy settings or do not access or use Therachat.


The technologies we use for automatic information collection may include:

  • (a) Cookies (or mobile cookies): We may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. The purpose of a cookie is to tell the web server that you have returned to a specific page. You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Therachat.

  • (b) Retargeting/Advertising Cookies: Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

  • (c) Web Beacons: Pages of Therachat and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Therachat statistics.

  • (d) Social Ad Platforms: We may also use re-marketing through social media tracking cookies and pixel-based retargeting services. This means that if you provided your consent to any social media platform (the “Social Ad Platforms”) to be provided with personalized commercial offers, you may be served with ads (including advertisements of third parties) based on your access to the Platform, outside of the Therachat Platform and across the internet. In such an event, the Social Ad Platforms, will place cookies on your web browser and use such cookies to serve you ads based on past visits to our Platform.

  • (e) Mobile Device Identifiers: Mobile device identifiers help Therachat learn more about our users' demographics and internet behaviors. Mobile device identifiers are data stored on mobile devices that may track mobile devices and data and activities occurring on and through them, as well as the applications installed on them. Mobile device identifiers enable the collection of Personal Information (such as media access control, address, location, and tracking data, including without limitation IP address, domain server, type of device(s) used to access the Services, web browser(s) used to access the Services, referring webpage or other sources through which you accessed the Services, other statistics and information associated with the interaction between your browser or device and the Services).

  • (f)> Cross Device Matching: To determine if users have interacted with content across multiple devices and to match such devices, we may work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we may also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze the usage of Services across devices.


We strive to provide you with choices regarding the Personal Information you provide to us. You may need to adjust the settings on your computer and/or device to restrict the collection of information by Therachat, but this may prevent you from accessing all of the features of Therachat.

  • (a) Tracking Technologies: You may be able to set your browser or device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of Therachat may then be inaccessible or not function properly.

  • (b) Location Information: You may be able to set your browser or device to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of Therachat may then be inaccessible or not function properly.

  • (c) Social Ad Platforms: If you wish to opt out of re-targeting and tracking functionality of the Social Ad Platforms, you may do so through each platform directly. PLEASE NOTE that this tracking and targeting by Social Ad Platforms is provided pursuant to your engagement with the Social Ad Platforms and the actual nature and scope of Personal Information collection and processing performed by such Social Ad Platforms may not be fully known to us. If you would like to learn more or make further inquiries with respect to such nature or scope please refer to each Social Ad Platform directly.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on your browser software) allowing you to decide on acceptance of each new Cookie in a variety of ways. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. You can also delete all Cookies that are already on your computer. Although you are not required to accept Cookies, if you block, reject, or delete them, you may have to manually adjust some preferences every time you visit a site and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the "preferences" or "options" section of your browser's menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit


When you use Therachat or its contents, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  1. Advertisers, ad networks and ad servers;
  2. Analytics companies;
  3. Your mobile device manufacturer;
  4. Your mobile service provider; and/or
  5. Your internet provider

These third parties may use tracking technologies to collect information about you when you use Therachat. The information they collect may be associated with your Personal Information or they may collect information about your online activities over time and across different platforms, mobile applications and other online sites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


We use information collected as described in this Privacy Policy for the following:

(a)  Operation

  1. Operate, maintain and improve Therachat;
  2. Provide you with Therachat and its contents, and any other information, products or services that you request from us;
  3. Send you reminders, technical notices, updates, security alerts, support, administrative and marketing messages;
  4. Answer your questions and respond to your requests;
  5. Ensure that content from Therachat is presented in the most effective manner for you and for your computer or device for accessing Therachat;
  6. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Terms and Conditions; and
  7. Notify you when there are changes to any products or services we offer or provide through Therachat.

(b) Usage and Analytics

  1. Estimate our audience size and usage patterns;
  2. Perform analytics and conduct customer research;
  3. Analyze advertising effectiveness; and
  4. Communicate and provide additional information that may be of interest to you about us and our business partners.

(c) Location: We will use location data for the following reasons:

  1. To provide Therachat targeted information to the city in which you are located;
  2. To display information that is relevant to your particular location.


The Personal Information you provide to us may be used and disclosed without limitations, in the following instances:

  1. To create your account on the Therachat Platform, let you login into that account, administer your account, monitor your account, provide customer service and contact you with information, alerts, notifications, and suggestions that are related to your account;
  2. To facilitate the provision of the Services to you through the Therachat Platform, including by disclosing Personal Information to Service Providers;
  3. To facilitate the provision of the Services to you through the Therachat Platform, including by disclosing Personal Information to Service Providers;
  4. If you are a Service Provider, to let a client know you are licensed and qualified to provide the Services;
  5. For billing-related purposes;
  6. To contact you, either ourselves or using the appropriate authorities, if either Therachat or a Service Provider has a good reason to believe that you or any other person may be in danger or may be either the cause of or the victim of a criminal act; and
  7. Any other purposes for the collection and use of Personal Information that Therachat may determine, in its sole discretion, from time to time and as such shall be posted on this Privacy Policy prior to or at the time such changes take effect;
  8. With vendors who provide services for us (who are required to protect Personal Information);
  9. To a prospective buyer or buyer, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all our assets;
  10. As part of a bankruptcy, liquidation or similar proceeding; or
  11. To comply with legal requirements for the enforcement of law, regulations, court orders, subpoenas, and a warrant during the course of a legal proceeding.


We may also disclose Non-Personal Information:

  1. For the same reasons, we might share Personal Information;
  2. With our advertisers for their own research and analysis;
  3. To facilitate targeted content and ads; or
  4. With Third-Party Ad Servers to place our ads on Therachat and on third-party platforms or mobile applications.


If the law applicable to you grants you such rights, you may ask to access, correct, or delete your Personal Information that is stored in our systems or that we otherwise control. You may also ask for our confirmation as to whether or not we process your Personal Information or ask to withdraw any consent you have previously provided to Wellin5 USA in connection with our use and processing of your Personal Information. Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any Personal Information the accuracy of which you contest while we verify the status of that data.

If you wish to exercise any of these rights or withdraw your consent, please contact us at When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Information, we may retain such data in whole or in part to comply with any applicable rule or regulation and/or response or defend against legal proceedings versus us or our affiliates, or as we are otherwise permitted under such law applies to you. While we strive to honor all reasonable requests, please be aware that we back up the data to prevent accidental or malicious destruction of your information. Information on backup servers may take some time to be completely deleted from the system. If you request that we remove you from our system and delete all your information, please note that you may still receive materials while your request is being processed.

If you request that your information be deleted, we may keep your information for a period of time. However, if you request to delete your information, your Personal Information will not be used by us or our third-party providers for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.


The security of your Personal Information is important to us. We seek to protect your Personal Information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Information and how we are processing that data. We endeavor to follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and in storage. For example, the Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Information. We store and process your information on our servers in the United States and abroad. We maintain what we consider industry standard backup and archival systems. Although we work to protect the security of the data that we hold in our records, for example, by making good faith efforts to store Personal Information in a secure operating environment that is not open to the public, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot and do not guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.
If at any time during or after our relationship we believe that the security of your Personal Information may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your e-mail account using your computer or mobile device and email application software. You consent to our use of e-mail as a means of such notification.
We retain Personal Information about you consistent with all internal policies and procedures. We may retain Personal Information to comply with our legal obligations, resolve disputes or collect fees owed, or as is otherwise permitted or required by our data retention policies and procedures.


We represent and warrant that we will comply with all applicable laws, rules, regulations, directives and guidelines regarding the collection, use and disclosure of data collected from or about Users or specific devices which apply to the services utilized hereunder (collectively, the “Rules”). The term “Rules” shall include, without limitation, (i) United States Federal Trade Commission Laws regarding the collection, use and disclosure of data from or about users and/or specific devices; (ii) the Children’s Privacy Protection Act of 1998 (COPPA); (iii) The California Consumer Privacy Act of 2018 (“CCPA”) and (iv) if applicable, the Rules of any other jurisdiction, including and European Union General Data Protection Regulation (“EU GDPR”), rules, regulations and/or directives promulgated by a pertinent Data Protection Act, and all amendments and updates to them or regulations as replaced or superseded from time to time.


Like many companies online, we work with Google, Facebook and other companies that use information collected from cookies and similar technologies to try to make the ads you see online more relevant to your interests. This is called interest-based advertising. Our use of these services may constitute a “sale” of Personal Information as defined under the California Consumer Protection Act (CCPA). You can opt-out of the use of your information for interest-based advertising by:

  1. Browser Settings: Blocking third party cookies your browser settings
  2. Privacy Browsers//Plug-Ins: Using privacy browsers or an ad-blocking browser plug-in that lets you block advertising trackers
  3. Platform Settings:Using the opt-out settings offered by some of the advertising companies that we work with
  4. Ad Industry Tools:Opting out of interest-based ads from companies participating in the following industry opt-out programs:
    • Network Advertising Initiative:
    • Digital Advertising Alliance:, which will allow you to opt-out of interest-based ads served by on websites by participating members
    • AppChoices Mobile App, at, which will allow you to opt-out of interest-based ads in mobile apps served by participating members

Mobile Settings: Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. You will need to apply these opt-out settings on each device from which you wish to opt-out. Not all companies that serve interest-based ads participate in these opt-out programs, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online, but they may be less relevant to you.
Our sharing of information with the data providers described above may also constitute “sales” as defined under the CCPA. Any information shared with third parties is controlled by each data provider and you may need to opt-out from each data provider individually.
The above describes our practices currently and during the 12-month period preceding the date on which this Privacy Policy was last updated.

Your CCPA Rights: As a California resident, you have the following rights as of January 1, 2020:

  1. Information:You can request the following infrmation about how we have collected and used your Personal Ionformation during the past 12 months:
    • The categories of Personal Information that we have collected
    • The categories of sources from which we collected Personal Information
    • The business or commercial purpose for collecting and/or selling Personal Information
    • The categories of third parties with whom we share Personal Information
    • Whethe we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information disclosed to each category of third-party recipient
    • Whether we've sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient
  2. Access: You can request a copy of the Personal Information that we have collected about your during the past 12 months
  3. Deletion: You can ask us to delete the Personal Information that we have collected from you by emailing us at
  4. Opt-Out: You can opt-out of any "sale" of your Personal Inf9ormation as defined in the CCPA
  5. Non-Discrimination: You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA

You may submit a request to exercise your right to information, access, or deletion by emailing to with “Privacy” in the subject line. We reserve the right to confirm your California residency to process these requests and will need to confirm your identity. Government-issued identification may be required. We will only accept deletion requests through email designated in this subsection. You may designate an authorized agent to make a request on your behalf by providing a valid power of attorney or other proof of authority acceptable to us in our reasonable discretion, the requester’s valid government-issued identification, and the authorized agent’s valid government-issued identification. You can submit a request to opt-out of sales of your Personal Information as described above. We cannot process your request if you do not provide us with sufficient information to allow us to understand and respond to it. In certain cases, we may decline your request as permitted by law.


As a Colorado resident you have the following rights regarding your personal data under the Colorado Privacy Act (the “CPA”) effective as of July 1, 2023:
The CPA grants consumers, or the parents or guardians of children under 13, the right to:

  • Know whether a controller processes their personal data;
  • Access, correct, and delete their personal data; and
  • Obtain a copy of their personal data in a commonly used and machine-readable format, known in other jurisdictions as the right to data portability, up to two (2) times per year.

The CPA defines personal data as any "information that is linked or reasonably linkable to an identified or identifiable individual." Based on this definition, personal data may include information such as individual's name, email address, phone number, credit card details, IP address, identification number.
Additionally, “sensitive data”, refers to a distinct category of personal data that is considered confidential. We would need your explicit consent to collect any of the following:

  • Any data revealing racial or ethnic origin
  • Sexual orientation
  • Religious beliefs
  • Physical or mental health diagnosis
  • Citizenship standing
  • Biometric or genetic data
  • Personal data obtained from a known child

For Colorado residents who wish to exercise their rights under this section, please contact


As a Connecticut resident you have the following rights regarding your personal data under the Connecticut Data Privacy Act (“CTDPA”) effective as of July 1, 2023. The CTDPA provides Connecticut residents with the following rights regarding the personal data:

  • Right to Confirm and Access: The CTDPA grants consumers the right to access data from data controllers
  • Right to Correct: CTDPA provides consumers with the right to correct an inaccuracies in their data
  • Right to Data Portability: Connecticut consumers can ask for a copy of the user data their company has saved and move it to another company
  • Right to Delete: The CTDPA gives consumers the right to delete personal data that they have provided to companies
  • Right to Opt-Out: The act provides consumers with the right to opt-out of having their data processed for profiling, sales of data, and targeted advertising

Connecticut residents may exercise any of their rights under this section by sending an email to: We will promptly respond to a consumer's request within 45 days after receiving the request. If reasonably necessary to comply with your request, we may extend this deadline by an additional 45 days upon notice to you stating the reason we need such extension. Note that we may charge a reasonable fee if you make more than one request within a 12-month time period or if the request is "manifestly unfounded, excessive, or repetitive."


This section outlines certain rights for Nevada residents. We comply with the requirements as defined under Nevada’s Privacy Law, which provides Nevada residents with choices regarding how we share and collect personal information from you in the course of providing requested services. If you are a Nevada resident, you have the right to submit a verified request to us, directing us not to make any sale of certain Personal Information that we have or will collect about you. Therachat does not currently engage in the “sale” (as defined by Nevada law) of personal information.
“Nevada Personal Information” includes personally identifiable information about a Nevada consumer collected online, such as an identifier that allows the specific individual to be contacted. Nevada Personal Information also includes any other information about a Nevada consumer collected online that can be combined with an identifier to identify the specific individual. Unless otherwise stated, Therachat does not sell any “Covered Information”, as defined under Chapter 603A of the Nevada Revised Statutes.
For Nevada residents who wish to exercise their rights under this section and/or for information regarding the categories of Nevada Personal Information that we collect, please contact Please indicate that you are a Nevada resident making a “Nevada Opt-Out” request, and include your name, telephone number and the email address used to access our site. We will respond to requests within 60 days and no more than 90 days after a request is submitted.


As a Virginia resident you have the following rights regarding your personal data under the Virginia Consumer Data Protection Act (the “VCDPA”) effective as of January 1, 2023:

  • Right to Confirm: If a controller is processing your Personal Data and to access Personal data;
  • Right to Correct: Inaccurate Personal Data;
  • Right to Obtain a Copy: Of your Personal Data in portable Format;
  • Right to Delete
  • Right to Opt-Out: Of the processing of Personal Data for the purposes of targeted advertising, sale, or profiling with legal or other significant effects.

We may collect, use, and disclose your personal data for business purposes. A summary of the categories of personal data collected and the purposes for which it is used can be found below. To exercise any of your rights under VCDPA, please submit an email to

The VCDPA applies to individuals who are Virginia residents, acting in an “individual or household” context, but does not apply to individuals acting in a commercial context (i.e., as a representative of a business) or employment context.
Depending on the specific Therachat service or product you use, the categories of Personal Data collected may include:

  • Personal identifiers such as your name, address, email, and payment information.
  • Commercial information such as the records of the products and services you purchase and use, and
  • Internet or other electronic activity such as your interaction and usage with our websites, apps and advertisements and information about and on your device.

Additionally, "sensitive data", a category of personal data, would include the following:

  • Personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, citizenship, or immigrations status;
  • The processing of genetic or biometric data for the purposes of uniquely identifying a natural person;
  • The personal data collected from a known child; or
  • Precise geolocation data.

Depending on the specific Therachat service or product you use, we may use your personal data for various business purposes, including (a) to provide, manage, support and improve our products and services, (b) to maintain and service your account, (c) to verify you, your account activity and your information, (d) to detect, investigate and report fraud, abuse or illegal use of our products and services or customer accounts, (e) to provide customer service, (f) to provide advertising and marketing to our customers, and (g) to measure our marketing campaigns and to audit consumer interactions.


The Services are not directed to or intended for use by children under 13 years of age. If you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Information. By accessing, using and/or submitting information to or through the Services, you represent that you are not under the age of 13. As noted in the Terms and Conditions, we do not knowingly collect or solicit Personal Information from children under the age of 13. If we learn that we have received any Personal Information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that Personal Information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services. We will then subsequently delete that child’s Personal Information. If you believe that a child under 13 may have provided us with Personal Information, please contact us at to


We reserve the right to change, modify, update, add, or remove portions of this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting to this page. When we do update it, for your convenience, we will make the updated policy available on this page. If you opt out of receiving communications, you may not receive certain notifications, however, they will still govern your use of Therachat, and you are responsible for proactively checking for any changes. We encourage you to check this Privacy Policy frequently to stay up to date on any changes. You can determine if changes have been made by checking the effective date on the Privacy Policy. Continued use of Therachat after the effective date of any change in this Privacy Policy will constitute acceptance of such changes and it will signify that you agree to abide by and be bound by the modified Privacy Policy.


If you have questions, comments, or concerns regarding this Privacy Policy, please contact us and we will respond to your request within a reasonable timeframe. Please include the following information in your request (a) Your name; (b) Your contact information, including phone number, mailing address, and email address; and (c) the precise nature of your request, inquiry, or complaint.

You may contact us at:

Wellin5 USA, Inc.
6790 Embarcadero Ln, #100
Carlsbad, CA 92011

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